How To Return a Purchase

Should you have a query please contact us at fashion@monami.com.au, our social media or via telephone on 08 8365 1800.

On this page you'll find our Online Return Policy and our In-Store Return Policy.

International purchases do not qualify for returns & exchanges (subject to Australian consumer law).

 

Return Approvals need to meet the following criteria:

1 2 3
The garment is unworn and undamaged. Returned in the original packaging. Purchased within the last 14 days.

 

 

HOW TO RETURN: 

  1. Visit us in store, via social media or email us at fashion@monami.com.au for a return authorisation.  
  2. Using the original packaging, send your return package to: Boutique Mon Ami, 121 Glynburn Road GLYNDE SA 5070, AUSTRALIA
  3. Please return to us by a traceable service, we recommend Express Post.
  4. Please allow up to 7 business days from the time we receive your goods for your refund/exchange to be handled. You will receive an email once your refund/exchange has been processed.  
  5. Please return the goods to us in the same packaging we supply. Goods returned damaged may not receive a refund or exchange. 

 


ONLINE RETURN POLICY


If you are not satisfied with your online purchase you may return or exchange the item, on condition that the item is returned unworn, with all tags attached and your online receipt (as proof of purchase) within 14 days of purchase. 

 

**Request a refund by email to fashion@monami.com.au prior to returning the item**

We do not offer refunds or exchanges on sale or clearance items (subject to the Australian Consumer Law).

If by chance your item is faulty, please notify us within 14 days, and you will be issued a refund of the amount paid after it is returned back to us and reviewed. 

Please be aware: 

  • Shipping and handling charges are not refundable 
  • The refund or online store credit will be the price paid at the time of the initial purchase indicated on the online receipt. 
  • Online store credits cannot be exchanged for cash. 
  • We will issue any refund using the original payment method. E.g. if you purchase a full priced item using an online store credit and then return it, the value of the credit will be returned to the online store credit, and any additional payment will be refunded to the original credit card.  
  • If you are receiving a refund it will be credited to the credit card used for the initial purchase. Please allow 14 business days from us receiving the goods for the refund to be processed. Please note that processing times may differ between various card issuers. 
  • Please email fashion@monami.com.au prior to the return of item.

We will not offer a refund or exchange if: 

  • The item has been damaged due to wear and tear or from being washed incorrectly 
  • At the time of purchase, you were made aware of the damage or defect in the item 
  • You have damaged, misused or altered the item. 
  • We may not refund or exchange if we are not made aware of the return via email, please contact fashion@monami.com.au

We provide care labels on all of our items to help maintain them looking in original condition.   


IN-STORE RETURN POLICY


 In store purchases do not automatically qualify for a refund due to change of mind as per ACCC guidelines** (conditions apply)

RETURNS UNDER THE AUSTRALIAN CONSUMER LAW 

Boutique Mon Ami is not required to provide a refund or replacement if you have a change of mind.

But if the item you bought has a major problem, you can choose a refund or exchange. A major problem is when the item: 

  • Has a problem that would have stopped you from buying it if you had known about it 
  • Is unsafe as a result of the problem 
  • Is significantly different from the sample or description 
  • Doesn’t do what we said it would, or doesn’t do what you asked for and can’t be easily fixed . 

If the problem is not major, we will repair the item within a reasonable time or give you a refund or replacement. 

Please keep your proof of purchase – for example, your receipt. 

Provided by the Government of South Australia Consumer and Business Services 

We do not offer refunds or exchanges on sale or clearance items (subject to the Australian Consumer Law).

Faulty goods 

Goods are deemed as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.